Cancellation by Medioks

Please note there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situation that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or error in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If all order is cancelled after your credit card has been charged, the complete amount will be reversed back in your card account.

Cancellations by the customer

In case we receive a cancellation notice, and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount excluding the payment gateway charges of 2.5% in case of all the prepaid order. We will not be able to cancel order that have already been processed and shipped out of us. MEDIOKS has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by MEDIOKS and accept MEDIOKS decision regarding the cancellation.

Cancellation and Refunds

All cancellations and refund will be done online mode in 7-8 working days. Cancellation can be done within 24 hours of the order placed and return can be requested within 24 hours of the order received.