Medioks owned by RISA industries private limited. The protection and security of your personal information is one of Medioks top priorities. This online privacy policy discloses our information practices for this website including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties.

By using this website you agree to accept the terms of this privacy policy as well as the website’s terms and conditions. By accessing or using this website, you expressly consent to our use and disclosure of your personal information in any manner described in this privacy policy. This privacy policy extends to both, users who visit the website but do not transact as well as users who may or may not be registered and transact on the website.

The information collected may include, but not limited to, name, job title, email address, phone number, fax number, demographic information such as zipcode, preferences, interest and other relevant information for customer surveys and/or offers.
What we do with the information we gather

Medioks uses this information to understand your needs and provide to you better services, and in particular for the following reasons:

  • Internal record keeping
  • Improvement of products and services
  • Promotional emails, special offers or any other information that we think you may find interesting or useful
  • Market research purposes
  • Important Update: New Offer Policies Effective from August 3, 2023

    Dear Customers,
    Starting August 3, 2023, our offers have been refreshed. Please note that any information on our social media, website, or mobile app reflects these new policies:

  • Mobile App Special: Enjoy 2% off your first app order.
  • Prepaid Discount: Enjoy extra 2% Discount on Prepaid Offer.
  • Free Shipping: Orders above ₹7500 now ship free.
  • For any questions, contact our support.

    Important Updates: Effective from November 1, 2023

  • Affiliate Portal: The commission rate has been updated to 2% and affiliates can request a withdrawal once their wallet balance exceeds ₹100 (earlier which was ₹25,000)
  • Cash on Delivery: We have updated the COD amount from ₹1000 to ₹699.
  • Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist to provide you with uninterrupted service. does not use cookies to save personal information for outside uses. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and tailor our website to customers’ needs. We only use this information for statistical analysis purposes.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you click these links to visit the other website(s), please note that we do not have any control over them. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. By using this website, you signify your agreement to the terms of this privacy policy, reserves the right, in our sole discretion, to change, modify, add or delete portions of the terms of this privacy policy at any time.

    Other important policies:

    BO (Banking Ombudsum) Clause

    We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

    Credit Card Details

    You agree, understand and confirm that the credit card details provided by you for availing of services on Medioks will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to on Medioks. Further the said information will not be utilized and shared by Medioks with any of the third parties unless required for fraud verifications or by law, regulation or court order. on Medioks will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

    Fraudulent/Declined Transactions

    When You visit the site or send emails to us, you are communicating with us electronically. You consent to receive communication from us electronically. We will communicate with you by posting notices on the site. You agree that all agreements, notice, disclosures and other communicates that we provide to you electronically satisfy and legal requirement that such communications be in writing.

    If you have any questions about this privacy policy, please feel free to write to us at